Help Desk and Field Support Management system handling thousands of daily customer support calls and onsite visits. Technologies: HEAT, MSSQL, Apache, IIS, Web Services, SSRS, SSIS.

Call center infrastructure for Hürriyet's "No! to Domestic Violence" campaign, supporting UN's Global Compact Women's Empowerment Principles platform.

ITIL-based service management solution for Northern Cyprus's largest mobile operator, managing 500K+ subscribers with integrated call center and helpdesk operations.

Customer hotline and back office infrastructure for British American Tobacco, serving resellers and end users. Technologies: HEAT, ISM, ServicePattern, MSSQL, MySQL, MongoDB.

Enterprise-wide IT security implementation for 5500+ end-users across multiple brands including Altınyıldız and Beymen using Sophos security solutions.

Computer programming education at Akdeniz University's Gerontology Department, teaching coding to 500+ students aged 60+ using MIT's Scratch platform.

Debt collection software and VOIP call center infrastructure implementation using HEAT and ServicePattern for İş Bankası's debt collection company.

Debt collection management system with integrated VOIP call center for Standard Bank's collection company using HEAT and ServicePattern.

Implementation of ITIL Change Management and enhancement of Incident and Problem Management systems using HEAT ITSM for PwC Germany.

Integration project between HEAT ITSM system and SAP SolMan for The Carbon Company in Germany.

Long-term IT infrastructure and security support project for İktisadi Kalkınma Vakfı, covering servers, workstations, network, and security.

Outbound sales call center infrastructure implementation using ServicePattern VOIP software with custom reporting and integrations.

Large-scale data cleansing project handling 1.6M+ customer records through custom SQL and call center verification using Voxcon.

Call center implementation for revenue generation project using Alcatel switches and Goldmine CRM software.

Help desk and call center implementation for Say2000i project serving 10000+ users nationwide, integrated with Oracle and Alcatel systems.

Internal help desk and configuration management system serving 1000+ users nationwide with comprehensive asset management.

Management system for 1000+ field engineers nationwide, handling customer support requests and incident management.

Spare parts logistics and warranty operations management system integrated with call center solution using custom development.

University-wide help desk and call center implementation integrated with SAP and Cisco systems, serving students, faculty, and staff.

Long-term CRM solution implementation and support using Goldmine CRM for SPSS Turkey distribution operations.

A simple vibe coding experience, 1 hour to complete, %99 AI generated (2025-03-11)